CarMax opened their first superstore in September of 1993. Since then they have expanded to include 100 locations as of March 2009 with an excess of 12,000 employees. For their fiscal year of 2009 they reached the milestone of selling a whopping 350,000 cars. CarMax Inc has earned a few awards in their time, they are; "America's Most Admired Company in Automotive Retailing" by Fortune Magazine and they have been on the "100 Best Companies to Work for list" coming in at 87 in 2005, 93 in 2006, 88 in 2007, 46 in 2008, 31 in 2009 and 56 in 2010.

The CarMax website, offers the same services of the superstores. The site is very user friendly and not difficult to navigate. One can search for cars by make, model, vehicle type and price, features and miles per gallon (mpg). You also have the option to type in a search box your specifications so that the results yielded will be somewhat precise. They also have a vehicle recommendation tool which poses questions for you to answer. After answering these questions a list of cars are generated for you. Not only can you find a car to buy online, you can also sell your car to CarMax. They offer a free appraisal and a written offer valid for a week. They also offer financing to buyers who have approved credit. For buyers there is a 5 day money back guarantee as well as a 30 day warranty, and 60 day warranty in Connecticut. Potential buyers can also get free vehicle history reports. You can also make payments online once you have done business with CarMax and are issued an account number. You can also use the website to keep abreast of your account information 24 hours per day.

With regard to financing they provide competitive terms and allow you three business days in which you can change your financing without facing a penalty. The sales associate will guide you through the entire process and you can ask questions for clarification at any time. Prior to starting the process you can use their online calculators to get estimates. Then once you decide to do business, all you have left to do is choose your car, fill out the application and then select whichever available offer is best for you. You will be required to go into an office. The documents you should take with you when going to a dealership are your driver's license, insurance information and registration and title. On the home page of the website to the bottom left you will find the store locator option which will direct you to the closest store to you. If you are trading a vehicle you will need lien information in addition. The finance sources used by CarMax are highly reputable companies so you can feel safe doing business with them. They include but are not limited to Bank of America dealer services, Capital One Auto Finance, Wells Fargo, CitiFinancial auto and Santander auto finance. Approval for financing can be done online and as such can be done in a couple of minutes.

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